Questions about Listalong, answered clearly.

You need an active eBay seller account and a Depop account. Connect both once so Listalong can bring together the available listing information needed for cross-listing and sold-item sync.

No. Connecting lets Listalong read the available information needed to provide the service. A listing is only created when you use automatic cross-listing or start a manual cross-listing action.

Both. Automatic cross-listing handles the repeat work for you. The manual workflow lets you select an individual listing or suitable group when you want more control.

No. The source listing already determines the destination. An eBay listing goes to Depop, and a Depop listing goes to eBay.

Setup begins by connecting eBay and Depop once. The time existing listings take to appear depends on the size of your stores and how quickly each marketplace responds. You can begin using listings as they become available in Listalong.

Yes. Cross-listing works in both directions. Start from an existing listing on either marketplace and Listalong sends it to the other one.

Listalong transfers the available photos and listing information supported by the destination marketplace, including details such as the title, description, price, brand, size and condition.

Listalong matches the source information to the closest supported destination details where possible. Destination-specific requirements that need attention are surfaced instead of being silently guessed.

Yes. The manual workflow can be used to select a suitable group, and bulk tools are available for catalogue work such as cross-listing and refreshing ageing stock.

The source item is checked again during cross-listing so stock that is already unavailable is not knowingly copied to the other marketplace.

Not necessarily. eBay and Depop have different category, item and policy requirements. Listalong can flag potentially unsuitable categories, but you remain responsible for checking that every listing complies with the destination marketplace rules.

When a linked item sells on eBay, Listalong removes the matching Depop listing. When it sells on Depop, Listalong ends the matching eBay listing.

Listalong normally ends the matching listing within minutes. Timing can vary when a marketplace or connection is responding slowly.

No software can completely remove that risk because two buyers can act close together and marketplaces or internet connections can be delayed. Listalong is designed to reduce the risk by monitoring linked inventory and ending the other listing promptly.

Listalong checks connection health and can show an in-app warning and send an email when attention is needed. Reconnect promptly and check affected listings directly if a connection has interrupted syncing.

Listalong can export eligible eBay and Depop orders into a MyPost Business-ready file. After labels are created, upload the Australia Post label PDF so tracking can be matched to the relevant orders.

Yes. For supported orders, tracking details extracted from the uploaded label PDF can be returned to the relevant eBay and Depop orders.

The dashboard brings together useful information such as sales, revenue, average listing price and inventory age, with marketplace, category and brand performance where available.

Listalong keeps track of how long an item has really been for sale, including time accumulated across previous relists, so refreshed stock does not look artificially new in your own records.

Where eBay and Depop provide an official connection method, that is the path Listalong uses. The service requests the access needed for cross-listing, sold-item sync and supported shipping updates.

Yes. Account disconnect controls are available in the app. You can also contact Listalong if you want your account and associated data removed.

Try every Listalong feature free for 14 days, starting when both eBay and Depop are connected. Setup time does not count. No card required. Then choose Standard at A$19/month or Large Store at A$39/month to continue.

No. No card is required for the 14-day trial. To continue afterwards, choose Standard at A$19/month or Large Store at A$39/month, or pay annually. Review the price and renewal terms before subscribing.

Email support@listalong.com.au with the account email you use for Listalong and a clear description of what happened. Screenshots are helpful when the problem is visual, but avoid including passwords or sensitive information.